[WorkMail] User cannot login after I reset their password.

Question

Good day and thank you for your time.

I have a user who recently lost access to their WorkMail account.  I subsequently reset their password, assuming the password had been changed to something unknown to the user.  Neither of us can now login to the account from the web portal.

The account is enabled and we are using the username instead of the email to login.  It's been about an hour with no luck, just in can some backend sync is being slow.

Any ideas?

Answer

Hi,

I'm sorry to  hear you're experiencing problems with loggin on to WebMail. Do note that the Username for WorkMail directories is case sensitive! Can you double check your username in the console and the one you're using in the Webmail?

Kind regards.
Robin

Answer

I have the same issue. Any updates?

[WorkMail] User cannot login after I reset their password.

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