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Amazon Connect - Lex - Trigger an Intent to recognize the voice input number

0

Hi,

Here's the situation. The following prompt will be played from the Amazon connect using Get input block.

Please say or enter your 8 digit Date of Birth, 9 digit full Social Security Number or your 10 digit Individual ID number

Now, how can I trigger the Lex intent as soon as the caller started sharing the specific details? We will not know, what kind of number or information they will share. So, how can I configure the utterances and capture the values in slot?

Is there a way?

Thanks, Shiva

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Application IntegrationAmazon ConnectAmazon LexBusiness Applications
Language
English
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Shiva
asked 3 months ago564 views
1 Answer
0

I think this is where a regular expression (regex) slot would come into play: DoB: [0-9]{8} SSN: [0-9]{9} IID:[0-9]{10}

I've never tried something like this, but it would be good to hear if it works.

david

profile picture
dmacias
answered 2 months ago
  • dmacias
    2 months ago

    One more thing, capturing a full SSN is not recommended at all. I would advice against it.

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