How do I get the incoming voice contact's number they dialed from amazon-connect-streams API?

Question

When we have multiple phone numbers that customers can reach us at, it's important for us to know which one they dialed. I can see that the incoming contact object shows their phone number and which queue they're coming from, but I need to know exactly what number they dialed to reach us.

Update: Thanks to @dmacias for pointing me in the right direction. I should've mentioned that I've got a custom CCP and am using amazon-connect-streams JS API. From his link I found [this article](https://docs.aws.amazon.com/connect/latest/adminguide/use-attribs-ccp.html) that seems to be what I need. It says, "You can use all user-defined attributes, in addition to the customer number and the dialed number, in the CCP using the Amazon Connect Streams JavaScript library." Unfortunately, I can't find anywhere in the streams API docs that mentions the dialed number and when I call `contact.getAttributes()` they're empty.

lukwarne · Accepted Answer

You can use a [set contact attributes](https://docs.aws.amazon.com/connect/latest/adminguide/set-contact-attributes.html) block in your inbound flow to create a user-defined attribute, which will be available in your custom CCP when  you call `getAttributes()`.

![Enter image description here](/media/postImages/original/IMOMoBO9ATQ3uZiFW0nVpCFA)

Alternatively (or additionally), you could consider using a [check contact attributes](https://docs.aws.amazon.com/connect/latest/adminguide/check-contact-attributes.html) to branch on the dialed number, and set a contact attribute like `DialedNumberDescription` that you display in the CCP, so agents don't have to remember the mapping between dialed number and enquiry type.

dmacias · Answer

$.CustomerEndpoint.Address from https://docs.aws.amazon.com/connect/latest/adminguide/connect-attrib-list.html

David

How do I get the incoming voice contact's number they dialed from amazon-connect-streams API?

Relevant content