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MFA recovery - Call me now gives "Phone verification could not be completed"

1

I'm trying to log into my root account but don't have the MFA code. If I go through the MFA recovery process it verifies me successfully via email and then prompts me with a "Call me now" button. When I press this it says "Phone verification could not be completed".

I haven't changed my phone number since creating the account and I would have successfully used MFA to log in previously so they would have the correct phone number.

Anyone know how to resolve this? I'm locked out of my root account :(

Topics
Management & Governance
Tags
AWS Account Management
Language
English
asked 3 years ago8.3K views
3 Answers
0

This was caused by the phone number not having the international code in front of it. Not a very helpful error message and the AWS contact settings don't state that you should do that. Grrr. AWS support were very good though.

answered 3 years ago
  • alexo
    2 years ago

    how did AWS help with the resolution. I am getting no where with the exact same problem - no country code.

0

I have exact same issue but getting nowhere with support. How was it resolved? I can not find a way to get out of this mess.

answered 2 years ago
  • Neil C
    2 years ago

    I have the same issue. I suspect the area code is incorrect but they won't confirm and also won't accept a passport or drivers license as proof of my identity

0

Hi, im with the same issue !

Going to troubleshooting options, first valitade my mail and second when AWS makes the call im not receiving anything!

So, im stuck and first line of support es vary basic i opened 4 cases and continue explaining some alternatives that never works !!!!

PLEASE HELP !!

Regards Ivan

answered 4 months ago

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