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When I access Agent Hierarchy from the left nav, I see my one existing Level 1 entry. I click Edit in the top right and it takes me to a new screen for that Level 1 entry. I click the _ to the right of the entry name and it shows me a new blank Level 2 field where I can type a name. Is that what you are trying to do? Are you able to select Edit on the main screen and if yes, do you then see the _ sign next to your existing Level 1 entry?
answered 4 years ago
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Yes, at the time, we were not even able to click on the actual NAME of the branch we added. It would just be white. But since going back in this week, we are able to add all the levels. Too bad we can't copy them lol But oh well.
answered 4 years ago
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