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1. Check Browser Settings:
Cookies and Site Data: Ensure that cookies and site data are enabled in your browser settings. QuickSight relies on cookies to manage sessions.
Pop-Up Blockers: Disable any pop-up blockers or add QuickSight as an exception, as these may interfere with the login process.
2. Try a Different Browser or Incognito Mode: Open your QuickSight dashboard in a different browser or try using an incognito/private window. This can help determine if the issue is related to browser settings or extensions.
3. Clear Cache and Cookies Again: Sometimes, clearing cache and cookies can help resolve issues. Try clearing them again, but be sure to include all data and not just the last hour or day.
4. Check for Browser Updates:
Make sure your browser is up to date. An outdated browser may cause compatibility issues with QuickSight.
5. Check Your AWS Credentials:
Ensure that your AWS credentials are correct. If you’re using Single Sign-On (SSO), make sure you're logged into the correct account.
6. AWS QuickSight Sign-In URL:
Double-check that you are using the correct URL to sign in to QuickSight. The standard URL is https://quicksight.aws.amazon.com/.
7. Clear DNS Cache:
If you're still unable to sign in, clearing your system's DNS cache might help:
Windows: Open Command Prompt and run ipconfig /flushdns.
MacOS: Open Terminal and run sudo killall -HUP mDNSResponder.
8. Disable Browser Extensions:
Temporarily disable browser extensions, particularly those related to privacy or security, as they might block some of the required QuickSight functionalities.
9. Check Network Settings:
Ensure that your network is not blocking access to AWS services. Some corporate networks may have restrictions in place.
10. Contact AWS Support:
If none of the above steps resolve the issue, contact AWS Support for further assistance. They can help identify if there’s an issue with your QuickSight account or if there’s a service outage.
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