I have created an application on Amazon Q which can has multiple data sources with Confluence, Google Drive and Zendesk. 1) I need to find how many tickets are open on Zendesk, how can I configure that from the application ? 2) Also if the answer for the prompt is in multiple source, can we prioritise it ? Regards Bhavin

Get answer from specific source on Amazon Q Business Chat

I have created an application on Amazon Q which can has multiple data sources with Confluence, Google Drive and Zendesk.

I need to find how many tickets are open on Zendesk, how can I configure that from the application ?
Also if the answer for the prompt is in multiple source, can we prioritise it ?

Regards Bhavin

Likely Adam EXPERT
2 years ago
Please provide more information about your application. Which AWS services are you using? What language or platform?

asked 2 years ago320 views

1 Answer

Are these answers helpful? Upvote the correct answer to help the community benefit from your knowledge.

1/ In order to get responses from specific data sources, you can be explicit in your prompts:

"From Zendesk data, show me the current open ticket count"

"According to our Zendesk integration, what tickets are currently open?"

EXPERT

answered a year ago