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Hello Ashini,
In general, when requesting access to SES production the AWS SES Trust and Safety team will review the request details (use case, handling bounces ..etc[[1]]), the details must comply with the AWS Acceptable Use Policy ( http://aws.amazon.com/aup/ ) and read the Amazon SES Service Terms (section Amazon Simple Email Service (SES) of http://aws.amazon.com/service-terms/ ).
That said please note that the Production access and Limit Increase requests decision is under the sole discretion of AWS SES Trust and Safety team and when they take decisions, it depends greatly on how the service will be used and if it can impact the AWS SES negatively.
When they do deny the request, they'll do so while stating what other information they'd need, I can see that you would like to understand better why you have got the above feedback, and why the production request is denied, hence I would like to suggest that you work with them via same case to ensure that you get required support as needed, please reach out to them again to understand why they have denied the request.
Once you reach out to them, they might ask you follow-up questions such us but not limited :
- What is the nature of your business, and how do you plan to use Amazon SES to meet the needs of your business?
- How do you collect the email addresses that are on your mailing list?
- How do your subscribe and unsubscribe processes work?
- How do you handle bounces and complaints?
Please reply to the support case for further investigations/details.
References :
[[1]] Moving out of the Amazon SES sandbox - https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html
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