SES team deny Production Access request

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Hello. My name is Ashini. I am AWS customer. I hope to receive some kind of feedback from AWS regarding my case 9316169001. The situation is the following: I need AWS SES for the content delivery. Simple Email Service configurations and domain verification was made by me. After reading a lot of documents and information in the network I decide to make a Production request. Sandbox mode limits my abilities. I make a request according to all the rules and was writing there everything they were asking for. What is the result? "Thank you for providing us with additional information regarding your sending limits. We are unable to grant your request at this time." I can't understand the reason why my request was denied. Maybe SES isn't looking for customers or what? If you know how to get Production Access, please help me!

1 Answer
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Hello Ashini,

In general, when requesting access to SES production the AWS SES Trust and Safety team will review the request details (use case, handling bounces ..etc[[1]]), the details must comply with the AWS Acceptable Use Policy ( http://aws.amazon.com/aup/ ) and read the Amazon SES Service Terms (section Amazon Simple Email Service (SES) of http://aws.amazon.com/service-terms/ ).

That said please note that the Production access and Limit Increase requests decision is under the sole discretion of AWS SES Trust and Safety team and when they take decisions, it depends greatly on how the service will be used and if it can impact the AWS SES negatively.

When they do deny the request, they'll do so while stating what other information they'd need, I can see that you would like to understand better why you have got the above feedback, and why the production request is denied, hence I would like to suggest that you work with them via same case to ensure that you get required support as needed, please reach out to them again to understand why they have denied the request.

Once you reach out to them, they might ask you follow-up questions such us but not limited :

  • What is the nature of your business, and how do you plan to use Amazon SES to meet the needs of your business?
  • How do you collect the email addresses that are on your mailing list?
  • How do your subscribe and unsubscribe processes work?
  • How do you handle bounces and complaints?

Please reply to the support case for further investigations/details.

References :

[[1]] Moving out of the Amazon SES sandbox - https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html

answered 10 months ago

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