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aws support case unassigned for over 24 hours


hello we have a support case that remained unassigned for 24 hours now, how can we escalate ?

1 Answer


The case SLA is dependent upon the Plan and the Case Severity. You mentioned the case is open since 24 hours. Which is your plan ? Developer, Business or Enterprise and also the Severity that was opened ? Check out the Case Severity section in the link mentioned below where everything is explained. with all the details.


answered 5 months ago

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