aws support case unassigned for over 24 hours

Hello,

The case SLA is dependent upon the Plan and the Case Severity. You mentioned the case is open since 24 hours. Which is your plan ? Developer, Business or Enterprise and also the Severity that was opened ? Check out the Case Severity section in the link mentioned below where everything is explained. with all the details.

Link: https://docs.aws.amazon.com/awssupport/latest/user/case-management.html