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No response from support

-2

I opened a support case and after 3 days I asked the AI assistant how long it would take. It said that 2 days was over the limit and automatically created another case specifically saying the first case was 'past the 48 hour breach and needed a response. Now it has been 6 days since the original case and 3 days since the AI created case and still no response/unassigned. Will there ever be a response? What can I do?

Topics
Business Applications
Tags
Amazon Connect CasesSupport CaseAccount Support
Language
English
asked a month ago54 views
1 Answer
1

Hi Rich,

I was able to locate your case and shared your concerns to our team internally.

If you've additional questions, relay them to your case for Support visibility.

- Elle G.

AWS
EXPERT
answered a month ago
EXPERT
reviewed a month ago

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