Chime problem authentication

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I cannot log into Chime. I get an email asking me to authenticate my email address but then get an error. "The email is already associated with a username and password and cannot be verified. Navigate to https://amazon.com, sign out and then re-try verification. If the problem continues, contact Amazon.com to reset your account or contact your IT administrator to create an AWS Support ticket."

I cannot get past it. Any advice?

asked a year ago749 views
6 Answers
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I am signed out on my desktop but I am signed in on my phone app. I fear that if I log out of the phone app then I will be forever disconnected and not be able to get any chime messages. Is signing out of the phone app my only option?

answered a year ago
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Hi, It cannot be verified because verification has already taken place. Did you try to sign out and check again?

AWS
divya
answered a year ago
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Hi, I see you posted here about the login issue previously: https://repost.aws/questions/QU8yaXNtm0R8qu1t79Q83M6Q/logging-into-chime

I did a quick write up on how to delete the appdata folder on that post, but your issue may be different.


I wouldn't try signing out of your phone just yet. Are you able to login via the web application? You can try logging in here: https://app.chime.aws/


If that works, the next step would be to try deleting the appdata folder which I outlined in your previous post.

If not, it could be a different issue that may require additional troubleshooting.

Hopefully this helps!

AWS
SeanR
answered a year ago
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Thank you for replying to both of my questions. I've tried everything you suggested and have now completely removed Chime (program and all) from my computer. I figured I can re-install.

The issue seems to be that Chime thinks I'm already logged in and can't "Verify Me". These the steps I've followed:

Go to: https://app.chime.aws/ Enter email address of account; hit Sign In / Sign Up Directed to Confirmation screen Click "Allow" to sign-in to Amazon Chime Sends an email to that email address asking me to Verify Me; click on Verify Me Goes to a big red error page that reads "The email is already associated with a username and password and cannot be verified. Navigate to https://amazon.com, sign out and then re-try verification. If the problem continues, contact Amazon.com to reset your account or contact your IT administrator to create an AWS Support ticket."

I can't get past this. There seems to be no way to verify me.

answered a year ago
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Hello Sean and Divya,

A few months have passed and I still cannot get my user name to be verified for Amazon Chime. I have gotten a new computer since then and installed Chime fresh. No luck. Thinking that maybe it was because I was logged into other devices, I logged out of all devices, including my phone. Now I have no access to Chime on my phone.

I can try to use a different email address but that would no longer be tied to my name or my company. Amazon.com customer service was no help. In fact, they told me that they couldn't help me reset my account because it was already working on their end. It seems to be specific to Chime but I can't reach anyone who know anything about Chime.

any ideas?

John
answered 8 months ago
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I had a similar problem. I tried three different emails and that does not fix the problem. Here's what I did:

Make sure you are not in an incognito window in your browser.

If you are logged into the AWS console or anything else related to AWS, log out.

Head over to https://amazon.com

If you are logged in on Amazon.com, log out.

Go to https://app.chime.aws

Enter your email and follow the steps. I go the same error.

I returned to Amazon.com again and logged out.

After logging out of everything else (and probably clearing cookies in a Chrome browser) and logging out of Amazon.com the second time, it worked.

I wrote about some other issues I had with Chime here and how to fix them. https://medium.com/cloud-security/scheduling-meetings-with-amazon-chime-2a2c6371a0f0

answered 3 months ago

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