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I apologize for the difficulties you're experiencing with logging into the AWS console. Based on the information provided, it seems you're facing multiple issues. Let's address them step by step:
- Console Login Issue: If you're unable to log in to the AWS console, there are several troubleshooting steps you can try:
- Clear your browser's cookies and cache
- Try using a different web browser
- Attempt to log in using an incognito or private browsing window
- Ensure you're using the correct login URL: https://signin.aws.amazon.com/signin
- Double-check that you're entering the correct email address and password
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Mobile App Login: The fact that you can log in to the mobile app is a good sign, as it suggests your account credentials are working. The "default" message you're seeing might refer to the default account or region selected in the app.
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Payment Information: Updating your payment information is important, but if the payment is not processing correctly, it could potentially affect your account status. However, this alone shouldn't prevent you from logging into the console.
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Additional Troubleshooting: If the above steps don't resolve the issue, consider the following:
- Check if there are any AWS service outages by visiting the AWS Service Health Dashboard
- Ensure your account is fully activated (there can sometimes be a delay after registration)
- Verify that your account hasn't been locked due to multiple failed login attempts
If you've tried these steps and are still unable to log in, it would be advisable to contact AWS Support directly. They can investigate your specific account issues and provide personalized assistance to resolve the login problem and any payment-related concerns.
Remember, for security reasons, never share your AWS credentials or account details with anyone who isn't authorized to access your account.
Sources
First time log in to AWS console. Unable to log in | AWS re:Post
Failure to login in to AWS Console from different browsers | AWS re:Post
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The console login does not get deactivated due to non-payment. You might have browser related issue, Try incognito mode in Chrome or private browsing.