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Hi,
I'm really sorry to hear this, it's certainly not the experience we want you to have!
While I cannot discuss account specific info on this platform, I'd urge you to reach out through the Support Center one more time. I do however feel that it may be best to request a call to discuss this with one of our support agents.
Please check out this article to see how you can request a call through the Support Center:
https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/.
Please don't hesitate to reach out should you have any additional questions!
Regards,
- Craig M.
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Thanks Craig. I raised a billing ticket and tag the original which then get some attention. I had a response but unfortunately it was another standard response that we are working on it. The ticket has been opened for 6 months and billing refund has been worked on for 3 months, which to me just means that it is the same old thing again. Anyway thanks for your response. I will wait a few more days and if there is still no update, I will try requesting for a call as you have suggested.