account login error

If you're having trouble with MFA verification and not receiving the expected verification call from AWS, here are steps you can take:

1. First, try the "Troubleshoot MFA" or "Sign in using alternative factors of authentication" option when prompted for MFA. This typically involves verifying your email address (which you've completed) followed by phone verification.

2. If you're not receiving the verification call, it could be due to network issues. Try the recovery process from a different network or device as a troubleshooting step.

3. Since you're still experiencing issues with the call verification, you'll need to contact AWS Support directly. You can do this even without being able to log in to your account.

4. You should submit a support request through the AWS MFA support form, which is specifically designed for situations where users cannot access their accounts due to MFA issues.

5. When submitting your request, provide details about your situation, including the steps you've already taken and any relevant information that can help verify your identity as the legitimate account owner.

6. Be prepared to provide documentation that proves your identity and ownership of the AWS account, as AWS will need to verify this information before granting access.

This process will help you reset or deactivate the MFA device on your account so you can regain access.
Sources
When AWS fails to call your mobile phone for root email login password reset | AWS re:Post
Unable to Access AWS Due to Lost MFA Device & Call Verification Issue | AWS re:Post
Root user no longer has access to phone number | AWS re:Post

Hi there,

I'm sorry to hear that you're having trouble with your MFA verification.

Our MFA team can help, you can reach out by completing this contact form.

— Aimee K.