How to initialize and subscribe the agent workspace events to my custom page

Hello,

You can Stream Agent Events(https://docs.aws.amazon.com/connect/latest/adminguide/agent-event-streams.html) or Contact Records (https://docs.aws.amazon.com/connect/latest/adminguide/contact-events.html) using Kinesis integration to your required Endpoints(Lambda, S3 or custom application etc).

The Contact Records event is only generated once the Call has ended and Agent moves out of ACW status.

If you wants agent/contact events in your 3rd party application website(which is IFramable ) then you can Integrate third-party applications (3p apps) in the Amazon Connect agent workspace(https://docs.aws.amazon.com/connect/latest/adminguide/3p-apps.html). You can then Install the Amazon Connect SDK in your web application and subscribe to agent(https://docs.aws.amazon.com/agentworkspace/latest/devguide/integrate-with-agent-data.html).