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Time period for an AWS associate to contact you regarding name change on Training and certification account

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I submitted my request to change my name on the AWS Training and certification page. After the successful submission of the data, the next page said "one of our associates will contact you via email shortly". Its been a few hours since I have submitted the request and yet I have received no email from the AWS team. So I was wondering how long does it usually take for the team to send you an email

Topics
Training and Certification
Tags
Training and Certification
Language
English
rePost-User-1535053
asked a year ago283 views
1 Answer
2

You should receive an email from an AWS associate within 1-2 business days after submitting your request. Reference: https://repost.aws/questions/QU7zcG6DHSR16hMrkKzVLnbg/urgent-name-correction-in-aws-training-and-certification Thanks!

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Vikash_Y
answered a year ago
  • nick-n-aws
    a year ago

    This is correct, it can take up to two business days to receive a response from AWS Support regarding the name change.

    Source: https://www.aws.training/Support?src=training-faqs

    To change your name on your AWS Certification Account, please submit a ticket to the AWS Training and Certification Support team (https://support.aws.amazon.com/#/contacts/aws-training). Select "Account Assistance" as the inquiry type and "Name Change" as the additional details and include the requested information in the description. If needed, our Support team will request documentation to process the edit. Once all necessary information is submitted, please allow up to two days for the change to be processed.

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