Can't login to skill builder

Question

Hey, 
for a week now, I'm unable to login to my skill builder account.

Already contacted support, but nothings happening.

I tried Edge, Mozilla and Chrome Browser. I tried Windows and Linux and I although reinstalled my whole OS (just coincidence, nut because of this error).

I tried to ask a question here, but even in this interface I couldnt login and had to use another account.

What could be the problem?

Brandon Ancelin · Accepted Answer

It's not really related to Skill Builder itself but to your Builder ID, because you have trouble to log in here, right?  
Have you recently migrated your account from Amazon.com to a Builder ID?

Can you log in and check your information on your [AWS Builder ID Profile](https://profile.aws.amazon.com)?  
This webpage shows your current identification used across lot of AWS websites in your current browser session. Does the account shown on this webpage match the correct account you want to use for Skill Builder?

If you can't even log in on this website, then I think you really have an issue with your Builder ID itself, and unfortunately, the only solution might be to contact support, as you already did. I know it's a long journey.....I had a similar problem myself but for Skill Builder itself.  
Have you tried to check the console log of your browser ? (fn + F12 then console tab)

re:Post Agent · Answer

I'm sorry to hear you're experiencing difficulties logging into AWS Skill Builder. Based on the information you've provided, there are several potential causes and solutions to consider:

1. Clear your browser cache and cookies. This is often a first step in resolving login issues.

2. Try accessing AWS Skill Builder using your browser's incognito or private mode. This can help eliminate potential conflicts with browser extensions or cached data.

3. Attempt to log in from a different network, if possible. Sometimes network-related issues can cause login problems.

4. Ensure you're using the correct login method. AWS has been transitioning users to use AWS Builder ID for accessing many of their services, including Skill Builder. Make sure you're using your AWS Builder ID credentials rather than older AWS account credentials.

5. Verify that your device's date and time settings are correct, as this can sometimes cause authentication issues.

6. If you're using Multi-Factor Authentication (MFA), ensure that your MFA device is working correctly and providing the correct codes.

7. If you've forgotten your password, try resetting it through the login page.

If none of these steps resolve the issue, and you're still encountering a generic "Something went wrong" error, it's best to continue following up with AWS Support. They have access to account-specific information and can investigate the issue more thoroughly.

In the meantime, you might try creating a new AWS Builder ID account as a temporary workaround to access the content you need, although this is not an ideal long-term solution.

Remember, persistence with AWS Support is key. If you haven't received a response, try reaching out again through their support channels or the AWS Skill Builder support page.  
**Sources**  
[Not able to login skill builder since Sep'24 | AWS re:Post](https://repost.aws/questions/QURr7mHwRFRsa4H7RaZ48DFw/not-able-to-login-skill-builder-since-sep-24)  
[Can't logon to Skill Builder... | AWS re:Post](https://repost.aws/questions/QUqxZdWhq2TNKzP2lNRK_dNQ/can-t-logon-to-skill-builder)  
[I still can't login AWS Skill Builder | AWS re:Post](https://repost.aws/questions/QUYyqiM07KTjGQQ2VL79d4Lw/i-still-can-t-login-aws-skill-builder)

Gh0stbasta · Answer

Doesn't work either. Just a blank white window.

Gh0stbasta · Answer

Nope, nothing helps. Tried it all.

It's just showing a white window, not even an error message.

Can't login to skill builder

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