Workmail domain verification keeps pending


I have registered a domain in workmail. But the verification keeps pending for a few days already. I have checked many timest that the TXT, CANAME, MX and other records are correct.

The DKIM configuration in SES is also pending.

How can I solve this issue?

1 Answer


I'm sorry to hear you're having problems verifying your domain. I took a look at your domain but I'm unable to resolve any of the records for WorkMail which is also the reason why your domain validation is not complete. I suggest that you take a look at your domain in route 53 to ensure that the NS records are correct on the hosted zone so the domain records can be resolved. Once your domain can be resolved you can check the domain in the SES console and click the retry button to re-trigger the domain validation.

Kind regards, Robin

answered a year ago
  • the NS records are system generated. How can I check if they are correct?

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