WorkDocs folder in Explorer freezes if two users access the same folder

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We use Amazon WorkDocs for most (pretty much all) of our files. We have several folders and many subfolders. Users access these folders/files constantly throughout the day and we just discovered an issue causing computers to freeze up randomly. Person A, B, C and D are all working within an accounting folder. Person A opens one subfolder, then person B opens the same folder and suddenly, Person A's explorer freezes until Person B closes the folder on their end. And, vice versa. This happens between all users, A, B, C and D. This is extremely frustrating since they need to be working within the same folder every day, all day...

Any ideas, tips or tricks?

asked 3 months ago249 views
1 Answer
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Hello, thank you so much for posting this question!

Most of the time we observe this type of issue if AWS WorkDocs drive client is outdated or corrupted. That being said, I would recommend to uninstall the existing WorkDocs client and install the latest version.

Kindly see the below steps:

  1. Uninstall the WorkDocs drive from the Control Panel.

  2. Remove the following folders:

    • C:\Users"username"\AppData\Roaming\Amazon\AWSWorkDocsDriveClient
    • C:\Program Files\Amazon\AWSWorkDocsDriveClient

Kindly note, if the client system is Amazon Workspaces, then above path for user profile would be in D drive

  1. Open PowerShell as administrator and run the following commands:
   Disable-WindowsOptionalFeature -Online -FeatureName MSMQ-Container
   Disable-WindowsOptionalFeature -Online -FeatureName MSMQ-Server
  1. Restart the client system

  2. Open PowerShell as administrator and run the commands:

   Enable-WindowsOptionalFeature -Online -FeatureName MSMQ-Container
   Enable-WindowsOptionalFeature -Online -FeatureName MSMQ-Server
  1. Ensure that there is latest version of .NET Framework installed. Please see Microsoft article to verify and download the latest version of .NET.

  2. Install the WorkDocs client, and if you observe any issue with downloading the WorkDocs client from your WorkDocs site URL, then please refer to Link for downloading the client directly.

If still issue persist then we might require more details and logs to troubleshoot further. So, I would request you to open a support case with AWS using the following link to engage our Support Engineers.

AWS
SUPPORT ENGINEER
answered 3 months ago

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