Technical support case unassigned for 5+ days


Hi, We have a problem with our managed blockchain network and created a "System impaired" case on 26th Jan. This has been 5 days now that this case is still in unassigned state. We just recently purchased the technical support package for this. Any help on how to get this sorted out asap? Case ID: 9535173921

  • I would recommend posting the actual issue here. We may be able to give you a direct solution and this question would become shared knowledge.

asked 2 years ago275 views
1 Answer


I apologize for the delay in our Support team getting back to you. I've flagged your case internally to ensure you get the help you need. Please monitor our Support Center for an update:

Thank you very much for your patience.

Best regards,

Kita B.

profile pictureAWS
answered 2 years ago

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