email not registered/email is already being used

Question

Good evening, when I try to enter the AWS account, the message 'email not registered' appears, when I try to register, the message appears that the 'email is already being used'. I've tried more than ten times, I type the email correctly and the same message appears and to contact AWS support I need to log in. Has anyone ever experienced this? Do you know how to solve?

NightCrawler · Answer

Hello,

Probably the account was registered but not activated yet. Take a look at your SPAM folder trying to locate the activation e-mail sent by AWS. Another option, try the account recover procedure.
References:
* [Resetting lost or forgotten passwords or access keys for AWS](https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys_retrieve.html)
* [I forgot my root user password for my AWS account](https://docs.aws.amazon.com/signin/latest/userguide/troubleshoot-forgot-root-password.html)

Regards!

email not registered/email is already being used

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