How to submit a Feature Requests for Data Analytics Services

Question

The purpose of this re:Post is to provide initial guidance in how to raise feature request for a specific service and how to leverage AWS Premium Support.

To raise a 'Feature Request' it's highly recommended to leverage AWS Premium Support by requesting to raise a case. Please see the steps below.

Submit through AWS Support Case:

Step 1: Open a Support Case in AWS Support Center
Step 2: Select "Technical Support"
Step 3: Choose "OpenSearch Service" as the service
Step 4: Set severity as "General Guidance"
Step 5: Title: "Feature Request - [Brief Description]"
Step 6:  Key Information to Include:
    
Feature Request Details:
- Feature Name/Title:
- Current Behavior:
- Requested Behavior:
- Business Impact:
- Use Case Details:
- Proposed Solution (if any):

Additionally, you may escalate through any formal AWS contacts you may have such as a Cloud Support Engineer, Enterprise Support TAM and AWS Solutions Architect.

Supplementing screenshots, error logs, replication steps and description of use-case will allow AWS Premium Support to better assist you.

Recommended items to attach:
- CloudWatch/ Cloud Trail Logs
- Application ARN
- Architectural Framework
- Time error encountered
- Region
- Services involved
- Many services include a response ID, please provide this if applicable.

re:Post Agent · Accepted Answer

You can submit a feature request for AWS data analytics services through AWS Support by creating a support case. Here's how to do it:

1. Open a Support Case in the AWS Support Center
2. Select "Technical Support"
3. Choose the specific service (like "OpenSearch Service") for which you want to request a feature
4. Set the severity as "General Guidance"
5. Use a descriptive title starting with "Feature Request - [Brief Description]"
6. In your case description, include:
- Feature Name/Title
- Current Behavior
- Requested Behavior
- Business Impact
- Use Case Details
- Proposed Solution (if any)

To create a support case programmatically, you can use the CreateCase API with the AWS SDK. For example, using JavaScript:

```javascript
import { CreateCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";

export const main = async () => {
try {
const response = await client.send(
new CreateCaseCommand({
subject: "Feature Request - [Brief Description]",
serviceCode: "service-quicksight-end-user", // Use appropriate service code
severityCode: "low",
categoryCode: "end-user-support",
communicationBody: "Feature request details...",
}),
);
console.log(response.caseId);
return response;
} catch (err) {
console.error(err);
}
};
```

If you have AWS Enterprise Support, you can also leverage your Technical Account Manager (TAM) to help advocate for your feature request. Enterprise Support provides 24/7 access to cloud experts and proactive services that can help you achieve your desired business outcomes.

For better assistance, consider attaching relevant information such as CloudWatch logs, application ARNs, architectural framework details, timestamps of any related errors, AWS region information, and details about the services involved.  
**Sources**  
[Use CreateCase with an AWS SDK or CLI - AWS SDK Code Examples](https://docs.aws.amazon.com/code-library/latest/ug/support_example_support_CreateCase_section.html)  
[Use CreateCase with an AWS SDK or CLI - AWS Support](https://docs.aws.amazon.com/awssupport/latest/user/example_support_CreateCase_section.html)  
[Actions for Support using AWS SDKs - AWS Support](https://docs.aws.amazon.com/awssupport/latest/user/service_code_examples_actions.html)  
[Navigating proactive services within AWS Enterprise Support for optimal results | AWS re:Post](https://repost.aws/articles/ARKESJ9FayRaaUqZjFR-oymg/navigating-proactive-services-within-aws-enterprise-support-for-optimal-results)

How to submit a Feature Requests for Data Analytics Services

Add your answer

Relevant content