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/Notifications on Comments Answers on Email | re:post Features/

Notifications on Comments Answers on Email | re:post Features

1

Hi

I am Supporting Questions in the Community, I answered 30+ Questions but I do not find some missing features,

  1. When I answer Question, If the Questioner comments or asks something or someone answers the same questions, I am not getting an Email notification but only if the questioner accepts the Answer - IS this the right behavior of the repost, or does you have to do something on it?
  2. From FAQ I found that AWS Expert will review your answer to get more points --> but what would be the timeline for the AWS Expert to review it?
  3. IF I answer a question and the Owner of the question is not able to respond so what happens? AWS Team will review it? what would be the expected timelines for this review it?
  4. Attachments are missing here --> Do you have any roadmap for this ?
  5. For Example i have logged in from ABC AWS account created profile and answered some questions got badges etc later if i am logged in as XYZ account now whats happing re:post recognize as a new user but with the same Email lost all history -- Is this the correct behavior or you need work on this?

Please let me know if you have any questions, Thanks GK

asked 2 months ago4 views
1 Answers
0
Accepted Answer

Hello GK, Thank you for answering questions and sharing your technical expertise. We highly appreciate your time and efforts to help others. Here are answers to your questions:

1) Q: When I answer Question, If the Questioner comments or asks something or someone answers the same questions, I am not getting an Email notification but only if the questioner accepts the Answer - IS this the right behavior of the repost, or does you have to do something on it?

A: Thank your for notifying this. For the time being, the workaround is to follow the questions to answer to. This will guaranty you get a notification when somebody responds.

2) Q: From FAQ I found that AWS Expert will review your answer to get more points --> but what would be the timeline for the AWS Expert to review it?

A: There are no specific SLAs for this.

3) Q: IF I answer a question and the Owner of the question is not able to respond so what happens? AWS Team will review it? what would be the expected timelines for this review it?

A: When you answer a question, an email notification goes to the person that asked the question asking them to review and if the answer solved their question to mark it as Accepted Answers. If they don't do that, the question is routed to experts for experts reviews

4) Q Attachments are missing here --> Do you have any roadmap for this ?

A: Yes, this is in our roadmap. We understand the importance of this feature

For Example i have logged in from ABC AWS account created profile and answered some questions got badges etc later if i am logged in as XYZ account now whats happening re:post recognize as a new user but with the same Email lost all history -- Is this the correct behavior or you need work on this? 

A: Thank you for input here. We recommend to use a single account when replying to users. We're working on an integration that will enhance this situation.

MODERATOR
answered 2 months ago
  • Thanks for the kind information, good to hear from the Team. i hope everything will be done asap

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