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WorkDocs prevents login: "Unable to authenticate enterprise user. Please retry."

0

I have enabled the IP whitelisting and changed the security settings on our WorkDocs admin panel. My IP is good, I am sure of it but I think the security setting is preventing me to login. Now I can not login to the WorkDocs admin panel again How I can change those settings again?

It shows me this error: Unable to authenticate enterprise user. Please retry. Enter image description here

Topics
End User ComputingBusiness Applications
Tags
Amazon WorkSpacesAmazon WorkDocs
Language
English
Mohamad
asked 2 months ago152 views
1 Answer
0

To isolate the issue, kindly collect a HAR log while log into the WorkDocs. You can refer the below document to collect the HAR logs : https://repost.aws/knowledge-center/support-case-browser-har-file

In the HAR log please check if you receive any error (similar to 401 : AuthenticationFailedException: Access is denied). Also login with a different Site Administrator account to verify the behaviour.

In order to get proper resolution for the issue that you are facing we require details that are non-public information. You can open a support ticket with us using the below link and share the above details so that we can review the details and assist you in resolving the issue. https://console.aws.amazon.com/support/home#/case/create

AWS
SUPPORT ENGINEER
AWS-User-2698217
answered 2 months ago
profile picture
EXPERT
Giovanni Lauria
reviewed a month ago

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