Test session is no longer eligible for launch. I have problem with exam

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Hi

Today I had an exam schedule at 8AM São Paulo Brazil time zone. However, the system did not permit me to launch the exam. Every time I click on the Launch Exam button I receive the same message: Test session is no longer eligible for launch. It is more than 30 minutes after your scheduled session start time.

I have some print screens that prove the system was not working as expected.

Someone help to understand what happened and help to reschedule a new date as soon as possible.

Exam informations:
Candidate ID: AWS01801088
CONFIRMATION NUMBER: F77170377
EXAM DATE: Dec 06, 2020
EXAM TIME: 08:00 AM
TIME ZONE: America/Sao_Paulo

Regards,
Fernando Rocha

asked 4 years ago250 views
1 Answer
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Hi Fernandoroch4,

This was due to a discrepancy with daylight savings time which Brazil stopped using. Any testers in Brazil who missed their exam due to this discrepancy will be supported and issued a retake voucher from PSI. You should hear back from PSI soon. If you do not hear from them within 5 business days, please submit a ticket to our Customer Support team at https://support.aws.amazon.com/#/contacts/aws-training and we will investigate accordingly.

Thanks!
MichaelB-At-AWS

AWS
answered 4 years ago

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