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Support Case Draft
Subject: Amazon Q Developer Pro subscription not activated after successful upgrade
Case Description:
Hello AWS Support,
I successfully upgraded to Amazon Q Developer Pro and received a confirmation email stating "Congratulations! Your AWS account has been upgraded to the paid plan." However, I am still encountering usage limits and cannot access the Pro tier features.
Account Details:
AWS Account: Sumiya (065986019456)
Service: Amazon Q Developer Pro ($19/month subscription)
Issue Details:
Completed Pro tier upgrade and received confirmation email
Payment processed successfully
Still receiving error: "You have reached the limit"
Latest Request ID: ecbb6ac4-62ad-4b88-9801-5c354be8c762
Expected Resolution: I need immediate activation of my Amazon Q Developer Pro subscription so I can:
Use Amazon Q Developer without usage limits
Access Pro tier features and capabilities
Utilize the enhanced quotas I paid for
Timeline:
Upgrade completed: Today
Issue persists: Currently ongoing
Business impact: Cannot continue development work
Request: Please verify my subscription status and activate my Pro tier access immediately. If there are any account linking or authentication issues between my Builder ID and AWS account, please resolve them.
Thank you for your prompt assistance.