Root User MFA Access

Question

We had our System Engineer leave the company and along with it the MFA authorization.   We cannot log in as no one has the MFA to get it.  Unfortunately we need to login ASAP as we need to manage an instance.  We have learned from this and will make proper changes to make sure it does not happen again.   But for know any guidance would be greatly appreciated.  Also, is there a way for us to pay for a technical call with AWS to get this issue resolved?

Riku_Kobayashi · Answer

Hello.

Why not try disabling the root user's MFA device by following the steps in the document below?  
https://repost.aws/knowledge-center/reset-mfa-device

If you are unable to disable MFA using the steps in the above document, I recommend that you contact AWS using the form below.  
https://support.aws.amazon.com/#/contacts/one-support?formId=mfa

Root User MFA Access

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