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AWS Connect doesn't natively support inline audio processing between a user and an agent.
To achieve this, you'll need an external service like AWS Chime or another programmable voice service to handle and process the audio stream before forwarding it to AWS Connect.
This external service would act as a voice gateway, allowing you to manipulate the audio in real-time, both before it's sent to the agent and after the agent responds, before it reaches the user.

Angry Accept :-)