Not able to get in contact with Certification Customer Service for changing Last name in certification Account

Question

I have successfully changed my Last name in https://www.aws.training/. (Go to the Profile tab, and then choose “Account” Enter your legal first and last name exactly as it appears on your government issued ID. Select “Update Information”.)

BUT my old Last name is still in https://cp.certmetrics.com/amazon/en/profile/information  and the pearsonVue profile

This prevents me from scheduling an exam. I have filled the contact form https://support.aws.amazon.com/#/contacts/aws-training (Inquiry type: Certification, Additional details: Name Change)

I receive an email from AWS with a case number and the request to provide further information. I directly answer back to that email (note I do NOT CHANGE THE EMAIL SUBJECT LINE).  The next email from AWS I get is autogenerated and says: "**We were unable to find an existing case based on the details you provided**.
Please respond to the email we sent you and do not amend the subject line with the reference OR contact us back using our contact form [https://support.aws.amazon.com/#/contacts/aws-training]. "

And that is the end of the communication. For any further EMails from my side I only get this autogenerated EMail. I have no idea what that means and what else to do to get my name changed or to get in contact with someone from certification customer service

re:Post Agent · Answer

I understand your frustration with the name change process for your AWS certification account. It seems you've encountered a common issue where the name change doesn't sync across all AWS certification platforms, particularly with Pearson VUE.

To address this issue, the recommended process is to submit a ticket through AWS Support. Here's what you should do:

1. Go to the AWS Support page (https://support.aws.amazon.com/#/contacts/aws-training)
2. Fill out the form with the following details:
   - In the "Inquiry Type" field, select "Account Assistance"
   - For "Additional Details," choose "Name Change"
   - In the "How can we help you?" field, clearly state that you need to change your name and provide your name exactly as it appears on your valid government-issued ID.

After submitting the ticket, AWS should process your name change within two business days. This change will then be automatically updated in Pearson VUE's systems.

Regarding the communication issues you're experiencing, it appears there might be a technical problem with the email responses. To avoid this, it's best to manage your case through the AWS Support Console. You can access your open cases by going to https://console.aws.amazon.com/support and logging into the account where you opened the support case.

If you continue to face difficulties, you may need to open a new support case, referencing your previous case number, and explaining the communication issues you've encountered.

Remember, for security reasons, AWS cannot discuss case-specific details on public forums like re:Post. Always communicate through the official AWS support channels for the most efficient and secure resolution of your issue.  
**Sources**  
[How to change your name for an AWS certification exam | AWS re:Post](https://repost.aws/articles/ARZapWUIlFT_q-i5ww_aoREg/how-to-change-your-name-for-an-aws-certification-exam)  
[Unable to respond to AWS email | AWS re:Post](https://repost.aws/questions/QU9U88T8RWRJyQQvqEXpdsFQ/unable-to-respond-to-aws-email)

Not able to get in contact with Certification Customer Service for changing Last name in certification Account

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