By using AWS re:Post, you agree to the Terms of Use

Are the numbers describing the AWS Support pricing tiers exclusive or inclusive?


On the AWS support comparison page there are some numbers given to describe the price of support:

For example Enterprise support:

5% of monthly AWS usage from $500K–$1M Or 3% of monthly AWS usage over $1M

For the first bracket, a client of AWS may be charged $1M x 5% = $50,000 In the second bracket they may be charged $1M x 3% = $30,000

A difference of $20,000.

Which tier would I be charged for were I to use exactly $1M worth of services?

1 Answer

Hi there

The support plans are priced in brackets (like tax brackets if you are familiar with how USA income tax works) so if you spent $1MM your support costs would be

$15k (10% * 150,000)
+ $24.5k (7% of 350,000) 
+ $25k (5% of 500,000)
= $64,500

See another example here

Enterprise Support Plan Pricing Example

For $1.2M in monthly AWS charges:

$150,000 x 10% = $15,000

(10% of first $0 - $150K of charges)

+ $350,000 x 7% = $24,500

(7% of charges from $150K - $500K)

+ $500,000 x 5% = $25,000

(5% of charges from $500K - $1M)

+ $200,000 x 3% = $6,000

(3% of charges over $1M)


Total = $70,500

profile picture
answered 2 months ago
  • +1 to this. It's a tiered pricing. Similar to S3, where you pay one fee for the first $X monthly spend, and anything above that amount will be charged a different a lower fee. I like the comparison with the tax brackets! It works the same with a lot of other countries. I will use this comparison as well :)

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions