Route 53 MX Record missing for Google Workplace Email Activation

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Our nonprofit uses Google Workspace for our email through a grant. We are migrating our website to a Lightsail instacne and have pointed the domain eyespy.org to the custom DNS nameservers for AWS Lightsail. The issue is now our email isn't working. I added an MX record via Route 53 and have been checking the Gmail setup and it still keeps saying we are missing the record. Any ideas?

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2 Answers
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Hi Eye Spy,

First of all your domain do not point to proper AWS NameServers, on your screen there different that are configured for domain. Your domain report:

Name Server: ns-1531.awsdns-63.org
Name Server: ns-1994.awsdns-57.co.uk
Name Server: ns-205.awsdns-25.com
Name Server: ns-811.awsdns-37.net

As far I can see on your screenshot, you have different ones - this is crucial, please update them where your register domain (on namecheap side) to be exactly the same on domain register company and on AWS side in Route 53. You cannot change in easy way on Route 53 side, so you should update them on namecheap side.

Second the entry to MX should be:

eyespy.org. MX 1 smtp.google.com.

Remember about dots after your domain and after smtp.google.com. there should not be any @ or other letters/signs there.

Thanks,

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answered a month ago
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EXPERT
reviewed a month ago
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Thanks for the help. The Namecheap servers were configured to the custom DNS for AWS but it seems it was an MX record issue. The dev. we hired said the following and resolved the issue "Google Mx record also need to be added inside Lighsail DNS config."

I appreciate the comments!

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Eye Spy
answered a month ago
  • Hi Eyespy,

    Now looks ok from DNS side. Google check should pass. The issue was that you added domain to Lightsail DNS not into Route 53 directly and because of this NameServers was different :-)

    It’s good that is now resolved.

    ;; ANSWER SECTION: eyespy.org. 60 IN MX 1 smtp.google.com.

    Thanks,

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