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I can see that your servers are unable to connect with your internal environment for authentication.
In order to further review this, I would need more information from your side:
- Which region are your servers located in?
- What is the exact error that you are encountering?
- Are your security groups and NACLs configured properly?
- What kind of authentication are you using?
Please update your query with the above information, so that I can look into the issue.
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Please do not post personal information in a public forum. I've redacted your personal information from the post.
More context needed to answer your questions. Need to know about connectivity, DNS etc.