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Save emails sended by Amazon SES in Amazon Workmail Sent Items

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Hello everybody!!

I have this goal: save emails sended throught Amazon SES in the respective Amazon Workmail account under Sent Items. I have tried the following:

  1. Send email throught Amazon SES portal, but email was not saved in the sender mailbox.
  2. Send email using a SMTP client, using Amazon Workmail credentials, but email was not saved in the sender mailbox.
  3. Send email using a mobile client, and email was saved on the sender mailbox.
  4. Send email using the webmail client, and email was saved on the sender mailbox.

In every case, the email was successfull received by the recipient. So, what is the secret? what am I missing? Is my goal achievable? Since I didn't find any solution to my problem by using my own resources and Google's help, I come here for help. Thanks in advance.

Isaac

asked 3 years ago106 views
4 Answers
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Hi Isaac,

I'm glad to hear you're using WorkMail. But there is a difference between WorkMail and SES. While WorkMail uses SES to send email, email sent via SES have no relation to WorkMail. This means that emails sent using SES will not be saved in a WorkMail mailbox. You can get emails sent via SES in a WorkMail mailbox by adding the mailbox in the BCC to also receive a copy of the email. You can configure a mailbox rule to move all mails from your user to the sent items folder.

When using the WorkMail SMTP end-point emails should be saved in the WorkMail users sent items. If that is not the case I can forward this to the service team for investigation. What email client did you use the send the emails via the WorkMail STMP end-point?

Kind regards,
Robin

MODERATOR
answered 3 years ago
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Hello Robin!

Thanks for your response, and for clarify the diffrente between Workmail and SES. About the smtp client, I'm using the smtp protocol library called "smtplib" from the python standard library.

Also, I just made a test with gmail smtp server using the the same libray, and it worked successfully as expected. I expected the same result from Amazon Workmail SMTP end-point, but that was not the case.

Cheer,
Isaac.

answered 3 years ago
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Hi Isaac,

Sorry for my delayed response. I have received a comment from the service team. They state that SMTP can only send mail and is not capable of saving a message to the mailbox. The saving of the item is the responsibility of the mail client. You can use IMAP to save the message that was sent using smtplib in your sent items folder.

Kind regards,
Robin

MODERATOR
answered 3 years ago
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Thanks

answered 3 years ago

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