Could someone help escalate my AWS Certification account merge request to a human reviewer? Details below.
I've been trying to get a manual Certification account merge actioned for over 10 days with no substantive human response - only repeated AI-generated replies asking for information already provided.
Case IDs: ****** (opened Sept 21, 2026) and ****** (opened Sept 25, 2026, follow-up to the above)
Request summary:
I have two AWS Certification accounts under different email addresses (a personal/academic email and a work email). One holds my AWS Certified Cloud Practitioner certification; the other is the account I want to retain as primary. I want the certification record merged into my primary account.
This doesn't qualify for self-service merge since the account emails differ. I've submitted both Candidate IDs and confirmation of the target account multiple times across both cases, but each time I get an AI-generated reply repeating the eligibility criteria and resetting the case to 'Pending Customer Action' instead of routing to a specialist.
I have full access to both accounts and can provide any verification needed. This is time-sensitive as I need the certification correctly reflected for ongoing job applications.
Thank you for any help.
*Edit: Removed case ID — Ben G.
