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Bedrock unable to provide further information during model access request

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Hi, I'm trying to enable FMs for my Bedrock. Usually there are 3 steps: selecting model, further information, review and submit. But now I only see the first and last step every time I try to request model access. And no matter which model I select, I always get the same error message that says: "To access Amazon Bedrock, you must provide further information so we can verify you are a corporate customer and that we can grant you access given applicable law and internal policy. Please submit a request here: (Link to support center)" Anyone has any idea why is this happening?

asked 2 years ago1.1K views

1 Answer
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The issue you're experiencing with Amazon Bedrock model access is not typical and suggests there might be an account-specific restriction or verification requirement.

Normally, the process for requesting access to foundation models in Amazon Bedrock involves selecting the model you need access to and submitting the request. After this, you would typically need to wait until the access is granted and listed as "Access" in your account.

However, the error message you're receiving indicates that Amazon Bedrock requires additional information to verify your status as a corporate customer and to ensure compliance with applicable laws and internal policies. This is not a standard part of the model access request process and suggests there may be some specific circumstances related to your account that require further verification.

To resolve this issue, you should follow the instructions provided in the error message and submit a request through the support center link provided. This will allow AWS to gather the necessary information to verify your account and potentially grant you access to the foundation models.

If you continue to face difficulties or need more immediate assistance, it would be advisable to contact AWS Support directly. They will be best equipped to address any account-specific issues or restrictions that may be preventing you from accessing the foundation models in Amazon Bedrock.
Sources
Community | AWS Bedrock - Learning Series - Blog 1
Access Amazon Bedrock foundation models - Amazon Bedrock

answered 2 years ago

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