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SLA for Partner-Led Enterprise Support (PLES)

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When subscribing to a Partner-Led ES instead of going through AWS support directly, what is the SLA for PLES? Does it vary per solution provider?

Reference: https://aws.amazon.com/premiumsupport/partner-led-support/

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Education
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Support CaseAccount SupportAWS re:Post Live
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English
Jei
asked a year ago927 views
1 Answer
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Hi Jei,

Each AWS Partner differentiates their Partner-Led Support offering in their own way. It's important to consult with your AWS Partner to review their support options, contact methods, and response times. You can find this answer, and the answer to other commonly asked questions, toward the middle of this page: https://aws.amazon.com/premiumsupport/partner-led-support/.

If you'd like, you can browse for partners to engage with and learn more, here: https://partners.amazonaws.com/.

- Sage A.

AWS
EXPERT
AWS Support - Sage
answered a year ago

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