Lightsail - Getting WSOD (white screen of death) with a black bar across top using BuddyBoss theme. Other Themes Work Fine

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I am using BuddyBoss theme with a LightSail instance. If I try to open the website via LightSail, I get the white screen of death with a black bar header. I have done some testing and believe it has to with the server-side. I am not sure what to look for on the server end that would affect this Wordpress theme.

I have tried the following:

  • Created fresh install of WP on another instance with no static IPs, distributions , etc
  • PHP memory max set to 512M
  • I installed Wordpress locally using Xampp and the theme works fine.
  • I have contacted theme builder and I am awaiting their testing results.
  • Other themes work fine when I switch back.
  • disabled all Wordpress Plugins

Has anyone experienced any similar issues? If so, please let me know. I should note, the theme is a social community theme that operates a lot like facebook. It has private chat, notifications menu bar, online indicator, a lot of dynamic content that runs in the background without clicking a link. Thank you.

1 Answer
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Yes, I was able to fix it by adding code to my Wordpress installation. I believe it was to the PHP file. BuddyBoss support gave me code to add to it. Would you like me to share it with you? Alternatively, you can contact them and I am sure they will sort you out. Either way, good luck!

RMM
answered 9 months ago

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