Amazon Connect real time analytics with Amazon OpenSearch Service

Hello Jordan,

There could be several reasons why metrics aren’t appearing in OpenSearch but here are some troubleshooting tips:

• Make sure the data flow configuration from Amazon Connect -> Kinesis Data Streams -> Kinesis Data Firehose is set up correctly (configurations, permissions, data transformation settings)
• Ensure IAM roles associated with each service have the appropriate permissions to read and write from each other
• Double check the configuration of your Kinesis Data Firehose delivery stream making sure it is correctly configured to deliver data to OpenSearch service
• Verify data from Amazon Connect through the Kinesis services to OpenSearch service is correctly formatted and mapped to the appropriate fields in the OpenSearch index you specified

Useful Resources:

• Loading streaming data from Amazon Kinesis Data Streams: https://docs.aws.amazon.com/opensearch-service/latest/developerguide/integrations.html#integrations-kinesis
• OpenSearch as a destination from Kinesis Data Firehose: https://docs.aws.amazon.com/firehose/latest/dev/create-destination.html#create-destination-elasticsearch