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Did you follow the guides here? https://github.com/OperationalBina/Cvat/blob/master/cvat/apps/documentation/AWS-Deployment-Guide.md
Double-check you followed all steps. Make sure your instance's security group allows inbound on appropriate ports & sources. Make sure your instance subnet route table has a route to the Internet Gateway, and NACL has the default ALLOW rules for all traffic inbound & outbound, or if it's locked down, allows for outbound ephemeral ports.
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Thanks for the suggestions. I've shared this with my ML lead and we'll be looking into it.