Can we customize Aws Connect Customer Profile?


I have enabled Customer Profile in my Aws Connect instance. When I have enabled Customer Profiles it provides default fields in Customer Profiles to store our customer's data.


I just want to know how I can customize these default fields and want to transform it into my desired/required fields. Please tell me how I can achieve this.

1 Answer

You likely want to look into PutProfileObjectType API which allow you to add unified data into Customer Profiles.

As a starting point I'd recommend to read our Blog Post around using this method to add unified data from third party systems into Customer Profiles.

profile pictureAWS
answered 2 years ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions