App not connecting after service suspension

Question

Hi, I'm hoping someone can help me, I have to say first off that I'm not a developer so my terminology may not be correct.

I've had a stable running ASP.NET app http://app.wearethrive.com

Recently my account was suspended and when I've reactivated it seems I can't connect to the running EC2 instance.

I was hoping naively that everything would restart and be ok. I don't have any developer support and the app has been up and stable for years. I have a few legacy customers and keep it running for them.

I have a feeling the app probably needs to be redeployed which I can't do. I have RDP access so can stop/restart things via ISS.

From the stack trace here http://app.wearethrive.com could anyone help point me in the right direction or give any advice?

cheers
Jerome

Answer

The stack trace has SqlException which for me points to Database reachability issue. Either it's not being resolved correctly and / or not reachable / started / running. You might want to look into that first up.

```
[Win32Exception (0x80004005): No such host is known]

[SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 0 - No such host is known.)]
```

--Syd

App not connecting after service suspension

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