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Can you Connect do this, yes. Will it be easier with Connect, yes. Is Connect the only option, no. You can do something similar with Chime.
david
answered 8 days ago
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Agreed. Connect will be easier to set up. If you have high call volume, Chime SIP Media Application can be significantly cheaper. Chime supports PSTN or SIP. Connect only supports PSTN.
Which is better for you, Connect or Chime?
Connect is better for your use case. It's much easier to get started.
I recommend Chime for customers who want a hybrid call center where a call comes into AWS for the IVR, then gets transferred on-premise.
Connect app costs are ~$0.01, and Chime app costs are ~$0.002. (Excluding telephony and addons) Connect: 8 hr * 60 min * $0.01 = $4.80 Chime: $4.80 / 5 = $0.96 Multiply that by agents, then multiply that by year - you get the picture.
Honestly, your use case is simple enough that I would do it all in Chime, however if you need to expand or do more advanced handling of the call you’re better off going with Connect.