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Get answer from specific source on Amazon Q Business Chat

0

Created an application on Amazon Q which has multiple data sources like Confluence, Google Drive and Zendesk. Below are couple of scenarios where I am facing difficulties.

  • I need to find how many tickets are open and closed on Zendesk , how can I configure that from the Q application ?

  • If the answer for the prompt is in multiple source, can we prioritise it ?

Topics
Business ApplicationsMachine Learning & AI
Tags
Amazon QAmazon Q Business
Language
English
asked a year ago377 views
1 Answer
0

Hello,

I need to find how many tickets are open and closed on Zendesk , how can I configure that from the Q application?

Currently, there is a already feature request. Amazon Q business do not help with the count/ranges/sum of data and thus cannot help directly in calculation of open and closed tickets.

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If the answer for the prompt is in multiple source, can we prioritise it ?

Yes, we can use custom document enrichments. You need to preprocess the data in Q.

REF: [1] https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/custom-document-enrichment.html [2] https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/cde-hiw.html

AWS
SUPPORT ENGINEER
answered a year ago
EXPERT
reviewed a year ago

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