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How long for verified information account Seller on AWS MarketPlace ?

1

Currently I have a seller account on AWS marketplace, I have fully updated information related to tax and payment, the status is "verified", but when I create a SaaS product and click submit, I get this error: "Before you can submit this request, provide tax and banking information in your account settings. If you have already completed these steps, it may take up to 3 business days to verify your information."

I have updated this information since October 26, 2024 but still cannot submit.

I want to ask how long it takes to be verified and where can I see the status of whether the information has been confirmed?

asked a year ago346 views
1 Answer
2

The verification process for seller information on AWS Marketplace can take some time, and there are a few factors to consider in your situation:

  1. General verification time: After providing tax and banking information, it typically takes up to 3 business days for AWS to verify this information. This is consistent with the error message you received.

  2. SaaS product verification: When creating and submitting a SaaS product, there's an additional verification process. AWS Marketplace Seller Operations uses a manual process to verify and update SaaS products, which takes approximately 7-10 business days.

  3. Bank account verification: If you've recently updated your banking information, there might be an additional verification step. After providing bank information, you may need to verify it by uploading a bank statement through the Bank Account Verification registration portal.

Given that you updated your information on October 26, 2024, and are still encountering issues, it's possible that there might be a delay in the verification process or an issue with the information provided.

To check the status of your verification:

  1. Sign in to the AWS Marketplace Management Portal
  2. Go to the "Settings" section
  3. Look for the "Payment Information" section, where you should be able to see the verification status of your banking information

If the verification is taking longer than expected, or if you're unsure about the status, it's recommended to contact the AWS Marketplace Seller Operations team directly. They can provide more specific information about your account status and help resolve any issues preventing you from submitting your SaaS product.
Sources
Registering as an AWS Marketplace seller - AWS Marketplace
Creating a SaaS product in AWS Marketplace - AWS Marketplace

answered a year ago
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reviewed a year ago

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