Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

Account blocked from creating ELB - OperationNotPermitted - support case unresolved after 3 days

0

My AWS account cannot create Network Load Balancers. I receive: "OperationNotPermitted: This AWS account currently does not support creating load balancers."

I opened a support case 3 days ago but it remains unassigned. Region: ap-southeast-1.

Topics
Management & GovernanceComputeNetworking & Content Delivery
Tags
Amazon EC2Elastic Load BalancingNetwork Load BalancerAWS Account Management
Language
English

asked 22 days ago56 views

2 Answers
0
Accepted Answer

Hola Mansoor,

The "OperationNotPermitted" error during load balancer creation usually indicates an account-level restriction that AWS automatically applies. For newer accounts, this is tied to a lack of billing history, but it can also occur on established accounts if a flag has been placed on the account for other reasons (such as a billing issue or an abuse review).

The thing is, this isn't something you can fix from your side. It requires AWS Support to lift the restriction on the account manually.

For your stuck support case, make sure it's filed under "Account and billing" rather than "Technical." Account and billing cases tend to get picked up faster, even on Basic Support, while technical cases on lower-tier plans can sit for a while. You can update the case category and add a note through the Support Center.

Additionally, there's a good discussion on re:Post covering exactly this error.

Thanks,

James

answered 21 days ago

  • Mansoor Ali
    21 days ago

    Hey James,

    Thanks for the explanation. My account is about 3 months old with active billing and no payment issues, and the support case was already opened under Account & Billing. Unfortunately, it's still unassigned after a week.

0

I understand you're experiencing an issue creating Network Load Balancers and are receiving an "OperationNotPermitted" error. This type of error typically indicates an account-level restriction or limitation that requires AWS Support intervention to resolve.

Regarding your existing case, I recommend adding a new correspondence through the AWS Support Center (https://console.aws.amazon.com/support/) with any additional details about your use case and the urgency of your situation. This can help ensure your case receives appropriate attention.

The response time for support cases depends on your AWS Support plan:

  • Basic Support: General guidance only, no technical support cases
  • Developer Support: Business hours access with response times starting at 12-24 hours depending on severity
  • Business Support: 24/7 access with response times from 1 hour (urgent) to 24 hours (general guidance)
  • Enterprise Support: 24/7 access with response times from 15 minutes (business-critical) to 24 hours (general guidance)

If you need faster response times for production issues, you may want to review your current AWS Support plan options to see if upgrading would better meet your needs.

For the specific "OperationNotPermitted" error with load balancers, this is something that AWS Support will need to investigate and resolve for your account, as it involves account-level permissions or service limits that cannot be self-serviced.

answered 22 days ago

EXPERT

reviewed 22 days ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content