SES adding tracking link but tracking is disabled

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I just noticed that SES is adding tracking links to email, but i have engagement tracking DISABLED in VDM and in the sending profile override.

This is a new occurance and certainly a bug in AWS systems, since this didnt used to be the case and i haven't made any changes.

I noticed it first by links not working, because they were using my old personalized link tracking subdomain, which i removed long ago but not from the sending profiles, because i had simply turned off link tracking altogether.

Now suddenly links in emails arent working at all, so i removed the custom domain so now it just uses amazons domain, but i dont want that either, i want AWS tracking gone.

asked a month ago46 views
1 Answer
1

It appears that you're experiencing an unexpected behavior with Amazon SES (Simple Email Service) link tracking. While you've disabled engagement tracking in your Voice and Delivery Management (VDM) settings and in the sending profile override, SES is still adding tracking links to your emails. This is indeed unusual if you haven't made any recent changes.

To address this issue, you have a few options:

  1. Double-check your configuration settings: Ensure that click tracking is truly disabled in your configuration set and that you're using the correct configuration set when sending emails.

  2. Disable click tracking for individual links: If you want to keep using SES but prevent tracking on specific links, you can add the 'ses:no-track' attribute to the anchor tags in the HTML body of your email. For example:

    <a href="https://example.com" ses:no-track>Link text</a>

  3. Contact AWS Support: If you've verified all your settings and the issue persists, it may indeed be a bug in the AWS systems. In this case, reaching out to AWS Support would be the best course of action to resolve the problem.

  4. Review your TrackingOptions: If you're using a custom domain for tracking, make sure it's properly set up and verified in Amazon SES. An invalid tracking domain can cause issues with link functionality.

Remember, when properly configured, Amazon SES should respect your tracking preferences. If it's not doing so, it's important to investigate further or seek assistance from AWS to ensure your emails are being sent according to your specified settings.
Sources
Amazon SES email sending metrics FAQs - Amazon Simple Email Service
TrackingOptions - Amazon Simple Email Service
UpdateConfigurationSetTrackingOptions - Amazon Simple Email Service

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answered a month ago

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