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Thanks, though the issue in this case is that Amazon assign the reverse DNS (PTR) entry as part of removing the restriction on the EC2 instance sending emails (see https://aws.amazon.com/premiumsupport/knowledge-center/ec2-port-25-throttle/)
In the end I solved it by using the form listed in that article and filling it in asking the Amazon team to remove the PTR record, or assign a PTR record for a new VPC-scope Elastic IP address we created. They seem to have done the latter, so I just need to fill the form in again to ask them to remove the PTR record from the Classic-scope Elastic IP address which will then allow me to release it.
answered 4 years ago
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