2 Answers
- Newest
- Most votes
- Most comments
0
Thank you! Yes, he tried different browsers and incognito. On the root access, I also tried another email address without success unfortunately…
answered 3 months ago
What about the system clock on his device that is not working? If the time clock is off, authentication issue could occur.
0
If the user is able to sign-in from another device, this sounds like a local issue on his own device (even the error reads "It's not you. It's us"). Can the user try a different browser from the same device? Has the user tried to clear browser cache or "Incognito" mode?
Relevant content
- asked 2 years ago
- AWS OFFICIALUpdated 3 months ago
- AWS OFFICIALUpdated 7 months ago
The user is able to sign-in using another device. However he needs to be able to get back in on his own device.