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AWS login issue - sign-in information does not exist

0

Hi everybody,

I'm having an issue with logging into my AWS management console. I have had an account that has been used for several years now, but for some reason, now when I try, I'm getting the following error

*An AWS account with that sign-in information does not exist. Try again or create a new account. *

This is strange because all the service enabled in our AWS infrastructure are working. We have a REST API deployed on Elastic Beantstalk and it functions as expected. I also have not received any email about account being suspended.

Could you please help me out with this?

Topics
Management & Governance
Tags
AWS Account Management
Language
English
asked a year ago2.3K views
2 Answers
1

Here is a good place to start: https://repost.aws/knowledge-center/recover-aws-password

If you are still having problems: https://support.aws.amazon.com/#/contacts/aws-account-support/

Are you sure that you are using the correct email address for the account?

AWS
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answered a year ago
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reviewed a year ago
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reviewed a year ago
  • rePost-User-1745835
    a year ago

    Thanks very much for your response. Unfortunately, none of these options work, as they require an existing AWS account. I can neither login nor recover my password as the account does not exist, according to AWS. Is there tech support so that somebody can look into exactly this problem?

1

iBehr's suggestions are probably going to be the most likely to resolve your issue, but looking at it from a different angle - if the services in the account are still running then they're being paid for. It would seem that you're not receiving the bill every month for these, so who is? Is the email address that's receiving the invoice also the root user for the account, and is that email address able to login to AWS Console?

If you can identify the billing contact, and the payment method from which billing is being taken, it may be worth your while logging a billing support case https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html#billing-support

Be prepared to provide the email address associated with the billing contact, the billing method (since the bill must still be being paid) and the account number (this will be on the invoice), and anything else that may help to prove that you administer (or used to) this account.

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answered a year ago
EXPERT
reviewed a year ago
  • rePost-User-1745835
    a year ago

    Thanks for the advice. The billing is happening automatically; it does not require us to log into the AWS Console. Billing support still requires an existing AWS account, which becomes a blocker.

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