Q in Connect in Agent workspace

Yes, Amazon Q in Connect now supports 64 languages for agent assistance capabilities, which means you can integrate it with your SharePoint site containing multilingual data files. Customer service agents can chat with Amazon Q in their native language, and Q will provide answers, knowledge article links, and recommended step-by-step guides in that same language.

To set up this multilingual capability, you would need to:

1. Set the appropriate language/locale for Amazon Q in Connect through the Amazon Connect admin website. You can navigate to the AI agents page, create or edit a manual search AI agent, and use the locale dropdown menu to choose the desired language.

2. Ensure your knowledge base (which can include your SharePoint content) is properly set up in Amazon Connect, as this is where Amazon Q will pull information from to assist agents.

3. Configure the necessary permissions for agents to access Amazon Q in Connect, including "Amazon Q in Connect - View" permission to search for and view content, and "Custom views - Access" permission to see step-by-step guides.

The supported languages include Chinese, French, Italian, Japanese, Korean, Malay, Portuguese, Spanish, Swedish, Tagalog, and many others. This multilingual support allows your agents to receive assistance in their preferred language, making it easier for them to help customers efficiently regardless of the language they're working in.
Sources
Set the language for Amazon Q in Connect - Amazon Connect
Amazon Connect launches support for 64 languages for Amazon Q in Connect agent assistance - AWS
Getting started with AWS connect AmazonQ | AWS re:Post
Release notes for Amazon Connect - Amazon Connect